Privacy Policy

Privacy Policy

Last updated: 27 August 2025  |  Business: iFoneWala — Shop No. 17, Gaffar Market, Karol Bagh, New Delhi 110005  |  Phone/WhatsApp: +91 90135 55505  |  Email: ifonewala@gmail.com

Short version (Hinglish): Hum basic contact/order info lete hain order fulfilment, support aur site behtar banane ke liye. Cookies/analytics & advertising pixels use ho sakte hain. Aap rights exercise kar sakte hain (access/correction/deletion).

1) Who We Are

We are iFoneWala, a device repair & parts business in New Delhi, India. This policy explains what personal data we collect, why we collect it, how we use/share it, and your choices.

2) What Data We Collect

  • Identity & Contact: name, phone, email, billing/shipping address.
  • Order & Device Info: items purchased, repair details (model, issue, serial/IMEI if provided), invoices.
  • Communications: WhatsApp/call/chat messages, emails, support tickets.
  • Payment Info: processed by third-party gateways (we don’t store full card/UPI credentials).
  • Technical Data: IP address, device/browser, pages visited, referral URLs.
  • Cookies & Similar Tech: WooCommerce/session cookies, analytics, and advertising pixels.

3) How We Use Your Data

  • Order/repair fulfilment, payments, deliveries.
  • Customer support & warranty follow-ups.
  • Site operations, security, fraud prevention.
  • Analytics & improvements (UX, performance).
  • Marketing with consent/opt-out (offers, updates, remarketing).

4) Cookies & Similar Technologies

Our site uses cookies for cart/checkout, login sessions, analytics, and ad measurement. Examples:

  • WooCommerce: _woocommerce_cart_hash, _woocommerce_items_in_cart, wp_woocommerce_session_*
  • WordPress/Login: wordpress_logged_in_*, wp-settings-* (if logged in)
  • Analytics: Google Analytics cookies (usage insights)
  • Advertising: Meta Pixel/Google Ads (page views, conversions)

Browser settings se cookies control kar sakte hain. Kuch cookies block karne se checkout/login impact ho sakta hai.

5) WhatsApp, Calls & Social

Click-to-WhatsApp/Call buttons hamare official number +91 90135 55505 se connect karte hain. Messages/calls WhatsApp/telecom providers ke policies ke under process hote hain. Message bhejne par aapka number/profile info & conversation content hame milta hai.

6) Payment Processing

UPI/cards/net-banking [[Your Payment Gateway e.g., Razorpay/PayU/PhonePe]] dwara process hote hain. Ye providers apni policies ke hisaab se data collect kar sakte hain. Hume limited payment status data milta hai (paid/failed/refund id) order fulfilment ke liye.

7) Data Sharing

Minimum necessary data share hota hai:

  • Couriers & logistics (name, address, phone)
  • Technicians & suppliers (device/job details)
  • Payment/IT/Analytics providers
  • Legal/Compliance jab law require kare

We do not sell your personal data.

8) Data Retention

  • Orders/invoices/repair records: [[1 month]] (tax/warranty compliance)
  • Support chats/emails: [[1 months]]
  • Analytics logs: [[1 months]] (if GA enabled)

Deletion request par hum sirf legally required data retain karte hain (e.g., invoices).

9) Your Rights & Choices

Aap request kar sakte hain: access, correction, deletion (where applicable), marketing consent withdrawal, objection/restriction, data portability (feasible hone par).

Request bhejne ke liye email karein ifonewala@gmail.com ya WhatsApp +91 90135 55505. Identity verify ki ja sakti hai.

10) Security

HTTPS, limited staff access, device logs jaise measures use karte hain. Koi method 100% secure nahi—OTP, card PIN, ya sensitive info chat/calls par share na karein.

11) Children

Services adults ke liye intended hain. [[18]] se kam ke bachchon ka data knowingly collect nahi karte bina guardian consent.

12) International Transfers

Hosting/third-party providers India ke bahar data process/store kar sakte hain. Reasonable safeguards apply hote hain.

External links third-party sites par le jaate hain; unki privacy practices alag hoti hain. Please unki policies check karein.

14) Updates to This Policy

Policy kabhi-kabhi update ho sakti hai. “Last updated” change hoga; major changes page par ya email (feasible hone par) se bataye ja sakte hain.

15) Grievance / Contact

Grievance Officer (India): [[iFonewala]]
Email: ifonewala@gmail.com  |  Phone/WhatsApp: +91 90135 55505
Postal: iFoneWala, Shop No. 17, Gaffar Market, Karol Bagh, New Delhi 110005

Related pages: Refund & Returns Policy • Contact Us

Scroll to Top