Privacy Policy

Privacy Policy

Last updated: 27 August 2025  |  Business: iFoneWala — Shop No. 17, Gaffar Market, Karol Bagh, New Delhi 110005  |  Phone/WhatsApp: +91 8804777707  |  Email: ifonewala@gmail.com

Short version (Hinglish): Hum basic contact/order info lete hain order fulfilment, support aur site behtar banane ke liye. Cookies/analytics & advertising pixels use ho sakte hain. Aap rights exercise kar sakte hain (access/correction/deletion).

1) Who We Are

We are iFoneWala, a device repair & parts business in New Delhi, India. This policy explains what personal data we collect, why we collect it, how we use/share it, and your choices.

2) What Data We Collect

  • Identity & Contact: name, phone, email, billing/shipping address.
  • Order & Device Info: items purchased, repair details (model, issue, serial/IMEI if provided), invoices.
  • Communications: WhatsApp/call/chat messages, emails, support tickets.
  • Payment Info: processed by third-party gateways (we don’t store full card/UPI credentials).
  • Technical Data: IP address, device/browser, pages visited, referral URLs.
  • Cookies & Similar Tech: WooCommerce/session cookies, analytics, and advertising pixels.

3) How We Use Your Data

  • Order/repair fulfilment, payments, deliveries.
  • Customer support & warranty follow-ups.
  • Site operations, security, fraud prevention.
  • Analytics & improvements (UX, performance).
  • Marketing with consent/opt-out (offers, updates, remarketing).

4) Cookies & Similar Technologies

Our site uses cookies for cart/checkout, login sessions, analytics, and ad measurement. Examples:

  • WooCommerce: _woocommerce_cart_hash, _woocommerce_items_in_cart, wp_woocommerce_session_*
  • WordPress/Login: wordpress_logged_in_*, wp-settings-* (if logged in)
  • Analytics: Google Analytics cookies (usage insights)
  • Advertising: Meta Pixel/Google Ads (page views, conversions)

Browser settings se cookies control kar sakte hain. Kuch cookies block karne se checkout/login impact ho sakta hai.

5) WhatsApp, Calls & Social

Click-to-WhatsApp/Call buttons hamare official number +91 8804777707 se connect karte hain. Messages/calls WhatsApp/telecom providers ke policies ke under process hote hain. Message bhejne par aapka number/profile info & conversation content hame milta hai.

6) Payment Processing

UPI/cards/net-banking [[9810555505@ptyes]] dwara process hote hain. Ye providers apni policies ke hisaab se data collect kar sakte hain. Hume limited payment status data milta hai (paid/failed/refund id) order fulfilment ke liye.

7) Data Sharing

Minimum necessary data share hota hai:

  • Couriers & logistics (name, address, phone)
  • Technicians & suppliers (device/job details)
  • Payment/IT/Analytics providers
  • Legal/Compliance jab law require kare

We do not sell your personal data.

8) Data Retention

  • Orders/invoices/repair records: [[1 month]] (tax/warranty compliance)
  • Support chats/emails: [[1 months]]
  • Analytics logs: [[1 months]] (if GA enabled)

Deletion request par hum sirf legally required data retain karte hain (e.g., invoices).

9) Your Rights & Choices

Aap request kar sakte hain: access, correction, deletion (where applicable), marketing consent withdrawal, objection/restriction, data portability (feasible hone par).

Request bhejne ke liye email karein ifonewala@gmail.com ya WhatsApp +91 8804777707. Identity verify ki ja sakti hai.

10) Security

HTTPS, limited staff access, device logs jaise measures use karte hain. Koi method 100% secure nahi—OTP, card PIN, ya sensitive info chat/calls par share na karein.

11) Children

Services adults ke liye intended hain. [[18]] se kam ke bachchon ka data knowingly collect nahi karte bina guardian consent.

12) International Transfers

Hosting/third-party providers India ke bahar data process/store kar sakte hain. Reasonable safeguards apply hote hain.

External links third-party sites par le jaate hain; unki privacy practices alag hoti hain. Please unki policies check karein.

14) Updates to This Policy

Policy kabhi-kabhi update ho sakti hai. “Last updated” change hoga; major changes page par ya email (feasible hone par) se bataye ja sakte hain.

15) Grievance / Contact

Grievance Officer (India): [[iFonewala]]
Email: ifonewala@gmail.com  |  Phone/WhatsApp: +91 8804777707
Postal: iFoneWala, Shop No. 17, Gaffar Market, Karol Bagh, New Delhi 110005

Related pages: Refund & Returns Policy • Contact Us

16) Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to the use of our website, products, or services, the user agrees to first contact us through our official grievance contact details provided above.

We will make reasonable efforts to resolve the issue amicably within 15 working days from the date of receiving the complaint.

If the dispute is not resolved within the specified period, it shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

All such disputes shall be governed by and construed in accordance with the laws of India.

Scroll to Top